Home Support Cashful support Support for Cashful For release support, product questions, or bug reports, contact anapps.team@gmail.com . Include your device model (iPhone, iPad or Apple Watch), iOS or watchOS version, and whether the issue affects local data, iCloud sync, shared Spaces, notifications, widgets, the Apple Watch app, voice input, receipt scanning, or CSV import and export.
App status Cashful is live on the App Store with the Cashful Pro auto-renewable subscription (Monthly $2.99 / Yearly $29.99 , 7-day free trial on both plans). If something is not working as expected, mention whether your device is signed in to iCloud, whether the issue happens in a shared Space, and whether the problem appears in the app, in a widget, on Apple Watch, or inside a notification.
Subscription help Cashful Pro is managed entirely through your Apple ID. Common subscription tasks:
Public links Helpful details to include iPhone, iPad or Apple Watch model and iOS or watchOS version Whether the issue affects local records, iCloud sync, or a shared Space Whether notification previews are enabled Whether the issue affects widgets, CSV export, or CSV import Steps that reproduce the issue How does iCloud sync work? Cashful keeps your records on your device and, when your iPhone or iPad is signed in to iCloud, syncs them automatically through your own iCloud (Apple CloudKit). There is no separate Cashful account. To keep records only on one device, turn off iCloud for Cashful in iOS Settings → your name → iCloud.
How do shared Spaces work? Spaces let you share finance information with a partner or family member. Shared access is created through Apple sharing flows such as invite links, and invited participants can then see the shared records in that Space.
What can notifications show? If shared notifications are enabled, a notification can show finance details such as amount, category, or account information depending on your iOS notification settings and preview behavior.
What do widgets store or display? Cashful widgets show the balance of the account you choose on the Home Screen, the Lock Screen and Apple Watch faces, and they are free. To show it, the app keeps a small snapshot in storage shared with its widgets on the same device.
How do CSV export and import work? CSV export and import are part of Cashful Pro and happen only when you start them. After you export, the file is handled by the storage location or destination you choose, such as Files, iCloud Drive, AirDrop, or a spreadsheet app.
How can I change privacy-sensitive settings? You can disable notifications in iOS settings, stop sharing a Space, turn anonymous usage statistics on or off under Info in the app, turn off iCloud for Cashful in iOS Settings, delete your data in the app (and its iCloud copy in iOS Settings → your name → iCloud → Manage Account Storage), or export a backup first (Pro). The full summary is on the Privacy Choices page.
How much does Cashful Pro cost? Cashful Pro is $2.99 per month or $29.99 per year, with a 7-day free trial on both plans. Pro unlocks full analytics, monthly comparisons, CSV import and export, shared Spaces, spending analysis with ChatGPT and other AI chats, and unlimited accounts and currencies. Free includes 3 accounts, 2 currencies, 10 voice entries and 5 AI receipt scans; Pro makes them unlimited. Widgets, Back Tap quick-add and the Apple Watch app, including voice input on the watch, are free.
How do I cancel my Cashful Pro subscription? Open Settings on iPhone, tap your name, then Subscriptions, and choose Cashful Pro to cancel. Cancellation takes effect at the end of the current period; Pro features remain available until then.
How do I restore a previous purchase? Open the Cashful paywall, or the Subscription section of the app's settings, and tap Restore Purchases. Cashful uses your Apple ID via RevenueCat to recognize an active subscription.
Can I get a refund? Refunds for App Store subscriptions are handled by Apple. Submit a request at reportaproblem.apple.com with your purchase details.
How does AI receipt scanning work? Cashful lets you scan a receipt: the photo is sent to Cashful's server together with your app language and the names of your expense categories and accounts. The server passes it through OpenRouter to Google Gemini (2.5 Flash Lite, with 2.5 Flash as a fallback), and the extracted amount, category, account, note and date fill in the new-expense form for you to review. The photo is not stored on our server, and no balances or history are sent. See the Privacy Policy for full details.
